1. Overview

SafeSpace is built on the principle that you should feel safe — not just emotionally, but in how your data is handled. This guide explains every privacy setting available to you on the Platform and how each one affects your experience.

You can access your privacy settings at any time by navigating to{" "} Account Settings > Privacy in the Platform.

2. Account Privacy Settings

2.1 Email Notifications

Control which emails SafeSpace sends to you:

• Transactional emails (account verification, password resets, subscription receipts): These cannot be disabled as they are required for the operation of your account.
• Session reminders: Receive a reminder before a scheduled session. You can enable or disable this in Settings > Notifications.
• Marketing emails: Receive updates, tips, and announcements from SafeSpace. You can opt out at any time using the unsubscribe link in any marketing email, or by toggling this off in Settings > Notifications.

2.2 Profile Visibility

Your profile on SafeSpace is visible only to:

• You.
• SafeSpace staff, for account management and safety purposes.
• The Listener(s) assigned to your sessions.

Your profile is never publicly visible and is not indexed by search engines.

2.3 Username

You may choose any username during registration. We recommend{" "} not using your real name as your username. Your username is visible to your Listener during chat sessions.

3. Conversation and Message Settings

3.1 Message Storage

All messages are stored securely for the duration of your active account. This allows you to review previous conversations with your Listener at any time. You cannot selectively delete individual messages within a conversation at this time.

3.2 Account Deactivation and Data Deletion

When you deactivate your account:

• All messages and conversation history are permanently deleted within 30 days.
• Your profile and account data are removed from our active systems.
• Your payment history may be retained by Stripe in accordance with their data retention obligations.
• Aggregated, anonymized data derived from your usage (which cannot identify you) may be retained for platform improvement.

To deactivate your account, go to{" "} Account Settings > Account > Deactivate Account . This action is irreversible. Once deleted, your data cannot be recovered.

4. Cookie Settings

SafeSpace uses the following types of cookies:

4.1 Strictly Necessary Cookies

These cookies are required for the Platform to work and cannot be turned off. They include cookies that keep you logged in and maintain your session security.

4.2 Analytics Cookies

We use Google Analytics to understand how users navigate the Platform. This helps us identify and fix issues and improve the experience. Analytics cookies collect anonymized data about your usage.

• To opt out of Google Analytics tracking, install the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.
• You can also disable analytics cookies in the cookie preference banner when you first visit the Platform, or at any time in Settings > Privacy > Cookies.

4.3 Functional Cookies

These cookies remember your preferences (such as your theme or language setting). Disabling them may affect your experience but will not prevent you from using the Platform.

5. Data Rights and Requests

You have the right to request access to, correction of, or deletion of your personal data at any time. To submit a request:

• Email us at privacy@my-safespace.org with the subject line "Privacy Request".
• Include your registered email address and the nature of your request.
• We will respond within 30 days (or 45 days for California residents).
• We may ask you to verify your identity before processing your request.

5.1 Data Portability

EU/EEA residents may request a machine-readable copy of their personal data. Please contact us at the email address above to submit a portability request.

5.2 Withdrawal of Consent

Where we process your data based on your consent (e.g., marketing emails), you may withdraw your consent at any time without affecting the lawfulness of processing carried out before your withdrawal.

6. Third-Party Integrations

6.1 Stripe

Payment processing is handled entirely by Stripe. SafeSpace does not store your credit card details. Your payment data is governed by Stripe's Privacy Policy at https://stripe.com/privacy.

6.2 Google Analytics

We share anonymized usage data with Google Analytics. You can opt out as described in Section 4.2 above. For more information, see Google's Privacy Policy at https://policies.google.com/privacy.

7. Security Practices

• All data transmitted between your device and our servers is encrypted using TLS (HTTPS).
• Passwords are hashed and never stored in plain text.
• Access to user data is restricted to authorized staff on a need-to-know basis.
• We conduct regular security reviews of our systems and infrastructure.
• In the event of a data breach, we will notify affected users and relevant authorities as required by law.

8. Changes to Settings

We may add, modify, or remove privacy settings as the Platform evolves. We will notify you of significant changes to available controls through in-app notifications or email.

9. Contact