Is SafeSpace therapy?

No. SafeSpace connects you with trained empathetic listeners, not licensed therapists. It's a judgment-free space to talk through what's on your mind with a real, caring person.

How much does SafeSpace cost?

Plans range from $14 to $30 per week depending on how much access you need. Monthly billing is also available and works out cheaper per week. Cancel anytime.

Who are the SafeSpace listeners?

Real people trained in active listening, empathy, and crisis awareness. Not bots, not scripts — humans who genuinely care.

Is SafeSpace confidential?

Yes. Your conversations are confidential. We don't sell your data or share it with advertisers.

Cookie Policy

Version: 1 | Effective: May 2025

https://www.my-safespace.org

1. Introduction

SafeSpace LLC ("SafeSpace," "we," "us," or "our") uses cookies and similar tracking technologies on our platform at https://www.my-safespace.org (the "Platform"). This Cookie Policy explains what cookies are, which cookies we use, why we use them, and how you can control them.

This Cookie Policy should be read alongside our Privacy Policy, which provides further detail on how we collect and process personal data.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website or use an online platform. They are widely used to make platforms work more efficiently, remember your preferences, and provide information to the platform owner.

In addition to cookies, we may use similar technologies including:

Local storage: A browser feature that stores data locally on your device.
Session storage: Temporary data stored for the duration of a browser session.
Web beacons / pixel tags: Tiny invisible images that help us understand user behavior.
SDKs (Software Development Kits): In mobile applications, SDKs may collect data similarly to cookies.

3. Categories of Cookies We Use

We categorize our cookies into four types based on their purpose:

Category	Purpose	Examples	Can You Opt Out?
Strictly Necessary	Essential for the Platform to function. Without these, services you have requested cannot be provided.	Session authentication, security tokens, load balancing.	No. These cannot be disabled as they are required for the Platform to work.
Functional	Remember your choices and preferences to enhance your experience.	Theme preference, language settings, remembered username.	Yes, via cookie settings. Disabling may affect some features.
Analytics / Performance	Help us understand how visitors interact with the Platform so we can improve it.	Google Analytics (_ga, _gid, _gat cookies).	Yes, via cookie settings or Google Analytics opt-out tool.
Marketing / Targeting	Used to deliver relevant content and track the effectiveness of campaigns.	Ad platform cookies if marketing tools are implemented.	Yes, via cookie settings or industry opt-out tools.

4. Detailed Cookie Inventory

4.1 Strictly Necessary Cookies

Cookie Name	Provider	Purpose	Type	Expiry
ss_session	SafeSpace	Maintains your authenticated session so you remain logged in.	HTTP Cookie	Session (deleted when browser closes)
ss_csrf	SafeSpace	Cross-Site Request Forgery protection token.	HTTP Cookie	Session
ss_auth_token	SafeSpace	Stores your JWT authentication token for persistent login.	Local Storage	Until logout or account deactivation

4.2 Functional Cookies

Cookie Name	Provider	Purpose	Type	Expiry
ss_prefs	SafeSpace	Stores your theme, notification, and display preferences.	HTTP Cookie	1 year
ss_cookie_consent	SafeSpace	Records your cookie consent choices so we do not ask again on every visit.	HTTP Cookie	1 year

4.3 Analytics / Performance Cookies

Cookie Name	Provider	Purpose	Type	Expiry
_ga	Google Analytics	Distinguishes unique users by assigning a randomly generated number.	HTTP Cookie	2 years
_gid	Google Analytics	Distinguishes users for a single-day session.	HTTP Cookie	24 hours
_gat	Google Analytics	Used to throttle request rate and limit data collection on high-traffic sites.	HTTP Cookie	1 minute
_ga_[ID]	Google Analytics 4	Stores and counts page views for Google Analytics 4.	HTTP Cookie	2 years

4.4 Third-Party Cookies

In addition to our own cookies, some third-party services embedded in the Platform may set their own cookies:

Third Party	Purpose	Their Privacy/Cookie Policy
Stripe	Payment processing. May set cookies to prevent fraud and support secure payments.	https://stripe.com/privacy
Google LLC	Analytics via Google Analytics. Collects anonymized usage data.	https://policies.google.com/privacy

5. How We Obtain Your Consent

When you first visit the Platform, you will see a cookie consent banner. This banner allows you to:

Accept all cookies.
Accept only strictly necessary cookies.
Customize your preferences by cookie category.

Your consent choices are recorded in the ss_cookie_consent cookie and will be respected on all future visits. You can change your preferences at any time by visiting Settings > Privacy > Cookie Preferences.

For users in the EU, EEA, or UK, we will not set non-essential cookies unless you have provided explicit, informed consent in accordance with the GDPR and the ePrivacy Directive.

6. How to Control and Opt Out of Cookies

6.1 Cookie Preference Center

You can manage your cookie preferences at any time through our Cookie Preference Center, accessible from the cookie banner or from Settings > Privacy > Cookies.

6.2 Browser Settings

Most browsers allow you to control cookies through their settings. You can:

Block all cookies.
Delete existing cookies.
Allow cookies only from specific sites.

Please note that blocking strictly necessary cookies will prevent the Platform from functioning correctly.

6.3 Google Analytics Opt-Out

To prevent Google Analytics from collecting your data across all websites, you can install the Google Analytics Opt-out Browser Add-on:

https://tools.google.com/dlpage/gaoptout

6.4 Industry Opt-Out Tools

You can opt out of interest-based advertising from many participating companies through industry opt-out tools:

Privacy Promise: SafeSpace does not use cookies to track or profile users' mental health conditions, emotional states, or session content. Conversation content is never shared with advertising networks or third-party analytics tools.

7. Cookies and Sensitive Data

SafeSpace is a mental health support platform. We are acutely aware of the sensitivity of the data associated with our users. We take the following measures specifically in relation to cookies:

Analytics data collected via Google Analytics is anonymized.
We do not use cookies to track users' mental health conditions, emotional states, or session content.
Conversation content is never shared with advertising networks or third-party analytics tools.
We do not engage in cross-site tracking of users for behavioral advertising purposes.

8. Cookies and Children

The SafeSpace Platform is intended for users aged 18 and over. We do not knowingly collect data from children under 18 via cookies or any other means. If you believe a minor is using the Platform, please contact us at privacy@my-safespace.org.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. We will notify you of material changes by posting a notice on the Platform or by email at least 14 days before the changes take effect.

The date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact:

SafeSpace LLC
Email: privacy@my-safespace.org
Website: https://www.my-safespace.org
Address: Cockeville, TN, USA