1. Our Commitment
SafeSpace LLC ("SafeSpace") is committed to ensuring that the SafeSpace platform at https://www.my-safespace.org is accessible to all users, including people with disabilities. We believe that everyone deserves a safe space to be heard, and we work to remove barriers that might prevent any person from accessing our services.
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make digital content more accessible to people with a wide range of disabilities.
2. Conformance Status
SafeSpace is currently working toward full conformance with WCAG 2.1 Level AA. Our current conformance status is:
| Conformance Level | Description |
|---|---|
| WCAG 2.1 Level A | Partially conformant — most Level A criteria are met. Known issues are documented in Section 5. |
| WCAG 2.1 Level AA | Partially conformant — we are actively working toward full AA conformance. See known limitations in Section 5. |
| Section 508 (US) | We are working toward compliance with Section 508 of the Rehabilitation Act for US federal accessibility standards. |
3. Technical Specifications
SafeSpace relies on the following technologies for conformance with WCAG 2.1:
- HTML5
- CSS3
- JavaScript (React)
- WAI-ARIA (Accessible Rich Internet Applications) attributes where applicable
These technologies are relied upon for conformance. The Platform has been tested for compatibility with the following assistive technologies and browsers:
| Assistive Technology | Browser | Platform |
|---|---|---|
| NVDA (screen reader) | Chrome, Firefox | Windows |
| JAWS (screen reader) | Chrome, Edge | Windows |
| VoiceOver (screen reader) | Safari, Chrome | macOS, iOS |
| TalkBack (screen reader) | Chrome | Android |
| Keyboard-only navigation | All major browsers | All platforms |
4. Accessibility Features
4.1 Visual Accessibility
- Text can be resized up to 200% without loss of content or functionality.
- Color is not used as the only visual means of conveying information.
- The Platform maintains a minimum contrast ratio of 4.5:1 for normal text and 3:1 for large text.
- Focus indicators are visible for all interactive elements when navigating by keyboard.
- Images used for decorative purposes include empty alt attributes so screen readers skip them.
- Images conveying information include descriptive alt text.
4.2 Motor and Keyboard Accessibility
- All functionality is accessible via keyboard without requiring a mouse.
- Keyboard focus order follows a logical, meaningful sequence.
- No content requires a specific timing or time limit without the ability to extend or disable the timer.
- The Platform avoids content that flashes more than three times per second to reduce seizure risk.
4.3 Cognitive Accessibility
- Page titles and headings clearly describe the content and purpose of each section.
- Error messages clearly identify the source of the error and suggest corrections where possible.
- Navigation is consistent across pages.
- Language is plain and written at an accessible reading level.
4.4 Screen Reader Support
- Semantic HTML elements are used throughout the Platform.
- Dynamic content updates are announced to screen readers via ARIA live regions.
- Form inputs have associated labels.
- Buttons and links have descriptive, meaningful text or ARIA labels.
5. Known Limitations
Despite our best efforts, the following known accessibility limitations exist on the Platform. We are actively working to resolve them:
| Area | Known Issue | Planned Resolution |
|---|---|---|
| Chat interface | Some dynamic message updates may not be announced by all screen readers in real time. | ARIA live region improvements planned for next release. |
| PDF documents | Some linked PDF documents may not be fully accessible to screen readers. | Remediation of all PDFs is in progress. |
| Third-party embeds | Embedded third-party content (e.g., Stripe payment forms) may not fully conform to WCAG 2.1 AA. | We are working with vendors to improve third-party accessibility. |
6. Feedback and Contact
We welcome feedback on the accessibility of SafeSpace. If you experience any barriers while using our Platform, or if you need content in an alternative format, please contact us:
- Email: accessibility@my-safespace.org
- General inquiries: privacy@my-safespace.org
- Website: https://www.my-safespace.org
- Address: SafeSpace LLC, Cockeville, TN, USA
We aim to respond to accessibility feedback within 5 business days. If you are not satisfied with our response, you may contact the relevant accessibility authority in your jurisdiction.
6.1 US Users
If you believe SafeSpace is not meeting accessibility requirements under the Americans with Disabilities Act (ADA) or Section 508, you may contact:
- US Department of Justice, Civil Rights Division: www.ada.gov
- US Access Board: www.access-board.gov
6.2 EU / EEA Users
If you are located in the EU or EEA, you may escalate unresolved accessibility complaints to your national accessibility enforcement body under the European Accessibility Act (EAA) / Web Accessibility Directive.
7. Formal Complaints
If you are not satisfied with our response to an accessibility concern, you have the right to file a formal complaint with the relevant enforcement body in your jurisdiction. We are committed to working with you to find a reasonable solution before escalation is needed.
8. Assessment Approach
SafeSpace assessed the accessibility of this Platform using the following approaches:
- Self-evaluation by the development team against WCAG 2.1 success criteria.
- User testing with assistive technologies as listed in Section 3.
9. Formal Accessibility Standards Referenced
- Web Content Accessibility Guidelines (WCAG) 2.1: https://www.w3.org/TR/WCAG21/
- Section 508 of the Rehabilitation Act (US): https://www.section508.gov/
- Americans with Disabilities Act (ADA) Title III (US): https://www.ada.gov/
- European Accessibility Act (EAA) / EN 301 549 (EU): https://www.etsi.org/deliver/etsi_en/301500_302000/301549/
10. Date of This Statement
This Accessibility Statement was prepared in May 2025 and will be reviewed and updated at least annually, or following any significant update to the Platform.
