1. Introduction

SafeSpace LLC ("SafeSpace," "we," "us," or "our"), located in Cockeville, TN, USA, operates the SafeSpace platform accessible at https://www.my-safespace.org (the "Platform"). We are committed to protecting the privacy and confidentiality of all users who access our services.

This Privacy Policy explains what personal information we collect, how we use and share it, and the rights you have in relation to your data. By creating an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are and How to Contact Us

Data Controller (for EU/UK users):

• SafeSpace LLC
• Cockeville, TN, USA
• Privacy inquiries: privacy@my-safespace.org
• Website: https://www.my-safespace.org

For all privacy-related requests, complaints, or questions, please contact us at the email address above. We will respond within 30 days.

3. Information We Collect

3.1 Information You Provide Directly

• Account registration information: username, email address, and password.
• Profile information you choose to add.
• Communications and messages exchanged through the Platform with Listeners.
• Payment information submitted during subscription checkout. Note: all payment processing is handled by Stripe, Inc. SafeSpace does not store your full credit card details. Please review Stripe's privacy policy at https://stripe.com/privacy.
• Correspondence you send to our support team.

3.2 Information We Collect Automatically

• Log data: IP address, browser type, operating system, referring URLs, and pages visited.
• Device information: device type, unique device identifiers, and mobile network information.
• Usage data: features used, session duration, clicks, and navigation paths.
• Cookies and similar tracking technologies (see Section 8).

3.3 Information from Third Parties

• Analytics data from Google Analytics and similar tools.
• Payment status and subscription information from Stripe.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and provide access to the Platform.
• To facilitate connections between Users and Listeners.
• To store and display your message history while you remain an active user.
• To process subscription payments through Stripe.
• To send transactional emails, including account verification, password resets, and subscription confirmations.
• To send service-related notifications and, where you have opted in, marketing communications.
• To monitor and improve Platform performance, security, and user experience.
• To comply with applicable legal obligations.
• To investigate suspected violations of our Terms of Use.

5. Message Storage and Retention

SafeSpace stores all messages and conversations exchanged on the Platform for the duration of your active account. This allows you to access your conversation history at any time while you remain a client.

When you deactivate your account, all messages, conversation history, and associated personal data are permanently deleted from our systems within 30 days of deactivation. Once deleted, this data cannot be recovered.

We may retain anonymized, non-identifiable aggregate data derived from conversations for platform improvement purposes. This data cannot be used to identify you.

6. Sharing Your Information

6.1 With Listeners

When you initiate a chat session, the Listener you are matched with will be able to see the messages you send within that session. Listeners are trained, vetted professionals bound by confidentiality obligations.

6.2 With Service Providers

We share data with trusted third-party service providers who assist us in operating the Platform, subject to confidentiality agreements:

• Stripe, Inc. — payment processing.
• Google LLC — analytics (Google Analytics). Data shared is anonymized to the extent technically possible.
• Cloud hosting and infrastructure providers.
• Email delivery service providers.

6.3 For Legal Reasons

We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of SafeSpace, our users, or the public.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your data may be transferred as part of that transaction. We will provide notice before your data is transferred and becomes subject to a different privacy policy.

6.5 We Do Not Sell Your Data

SafeSpace does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

7. Your Rights

7.1 All Users

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request correction of inaccurate personal data.
• Deletion: You may request deletion of your account and associated data.
• Opt-out of marketing: You may unsubscribe from marketing emails at any time using the unsubscribe link in any such email.

7.2 European Union / EEA Users (GDPR)

If you are located in the EU or EEA, you have the following additional rights under the General Data Protection Regulation (GDPR):

• Right to data portability: Receive your personal data in a structured, machine-readable format.
• Right to restrict processing: Request that we limit how we use your data in certain circumstances.
• Right to object: Object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to file a complaint with your local data protection authority (DPA).

Our legal bases for processing personal data under GDPR are: (a) performance of a contract, (b) legitimate interests, (c) compliance with legal obligations, and (d) your consent where applicable.

7.3 California Residents (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know what personal information we collect, use, disclose, or sell.
• Right to delete personal information we have collected from you.
• Right to correct inaccurate personal information.
• Right to opt out of the sale or sharing of personal information. SafeSpace does not sell personal information.
• Right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, please contact us at privacy@my-safespace.org. We will verify your identity before processing your request and respond within 45 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Platform. Categories of cookies we use:

• Strictly necessary cookies: Required for the Platform to function. Cannot be disabled.
• Analytics cookies: Help us understand how users interact with the Platform (e.g., Google Analytics).
• Functional cookies: Remember your preferences and settings.

You can control non-essential cookies through your browser settings or our cookie preference center. Disabling certain cookies may affect Platform functionality.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include encryption of data in transit, access controls, and regular security assessments.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

If we become aware of a data breach that affects your rights or freedoms, we will notify you and relevant authorities as required by applicable law.

10. Children's Privacy

The SafeSpace Platform is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected personal data from a minor, we will delete it immediately. If you believe a minor has provided us with personal information, please contact us at privacy@my-safespace.org.

11. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by a prominent notice on the Platform at least 30 days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated policy.

13. Contact Us